1. How far in advance should I book?We recommend reserving peak‑season properties (winter Red Sea, spring Delta) at least 3–6 months in advance. Off‑peak bookings can often be accommodated within 30 days—our team will guide you on availability and alternatives.
2. What is included in the rental rate?Rates cover property rental, standard linens, basic utilities, and daily housekeeping (except Sundays). Concierge services, airport transfers, groceries, and add‑on experiences—chef, spa, tours—are itemized separately for full transparency.
3. Are pets allowed?A selection of pet‑friendly properties welcomes small to medium dogs. Pet policies (size limits, fees, damage deposits) vary by cottage—please specify your requirements, and we’ll match you with a suitable home.
4. What is your cancellation policy?- More than 60 days before arrival: Full refund minus 10 % service fee
- 30–60 days: 50 % refund
- Less than 30 days: No refund, but date changes are permitted once subject to availability
- Flexible rebooking options are available for unforeseen travel restrictions.
5. How do you ensure guest safety?All properties are registered with local authorities and comply with building‑safety codes. We provide in‑house GPS‑tracked transport, 24/7 security monitoring, and vetted local guides. Emergency medical contacts and embassy support information are included in your guest booklet.
6. Can you accommodate special occasions?Absolutely. From intimate proposals to grand anniversaries, our event‑planning team designs tailored experiences—balloon arches, private fireworks displays, live musicians, or desert starlight dinners. Discuss your vision with our Concierge, and we’ll craft a memorable celebration.